Refund and Cancellation Policy
We understand that circumstances may change, and you might need to cancel your appointment. To ensure a smooth process, we invite you to review our Refund and Cancellation Policy outlined below.
Interpretation and Definitions Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
- Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Inner Psyche Wellbeing Services Private Limited.
- Servicerefers to the Phone call, Video Call, and Chat Counseling.
- Websiterefers to Livfree, accessible from www.livfree.in
- Ordersmean a request by You to Subscribe service from Us.
Your appointment Cancellation Rights
At Livfree.com, we aim to offer flexible booking options while maintaining a commitment to the availability and time of our therapists. Below are the terms related to appointment cancellations:
Non-availability on the Scheduled Date: If you are unable to avail yourself of the Phone Call Counseling, Video Call Counseling, or Chat Counseling service on the date of the appointment for any reason, such appointment will be deemed canceled. It is important to note that in these cases, no partial or full refunds will be issued. This policy is in place because our therapists reserve specific timeslots exclusively for clients, and last-minute cancellations prevent these slots from being offered to other clients who could benefit from the service.
Right to Cancel Up to 6 Hours Before the Appointment: You have the right to cancel your appointment up to 6 hours before it is scheduled to start. This allows us some flexibility to possibly allocate the time to another client. Cancellation does not need to be supported by any specific reason, but it must be communicated clearly to ensure that both parties have sufficient notice.
Non-Refundable Cancellations After 7 Days: Please note that cancellations made after 7 days from the date of booking your session will not be eligible for a refund. This policy is in place to ensure that our therapists’ schedules are respected, as late cancellations can disrupt their availability for other clients who may be in urgent need of support. However, you may reschedule your appointment through the option provided in the confirmation email you received, or by contacting our support team for assistance
How to Cancel Your Appointment
To exercise your right of cancellation, you must inform us of your decision with a clear and unequivocal statement. You can do this in one of the following ways:
- Email:Send your cancellation request to info@livfree.in. Please include your name, appointment date and time, and a brief note stating that you wish to cancel the appointment.
- Direct Cancellation via Confirmation Email:You can also cancel your appointment directly through the cancellation link provided in your appointment confirmation email. This link is designed to facilitate a quick and easy cancellation process.
By providing multiple cancellation options, we aim to make the process as straightforward and accommodating as possible, reflecting our commitment to client satisfaction and flexibility.
Refund Policy
REFUNDS
Upon a valid cancellation of the appointment by the client, we will refund the payment using the same method originally used for the transaction. If the payment was made by Credit/Debit Card or Net-Banking, the refund will be processed back to the same Credit/Debit Card or Net-Banking account. Refunds are typically processed within 3 working days. Please note that we are not responsible for any delays in credit to the Cardholder’s credit card account or the account holder’s bank account as this is managed by the Cardholder’s issuing bank.
Non-Refundable Taxes and Convenience Charges: After one month from the date of the transaction, any taxes and convenience charges are non-refundable. This policy is due to administrative costs and the taxes that are remitted to governmental authorities early in the transaction cycle. These fees cover transaction processing and operational expenses, which are incurred up front and are non-recoverable.
Session Plan Validity and Refunds: Please be advised that the validity of any session plan purchased is limited to 6 months from the date of purchase. Refunds cannot be processed for any session plans once this 6-month validity period has expired. We encourage our clients to schedule their sessions within this timeframe to fully utilize the services they have paid for.
For any refund requests, please contact us at info@livfree.com.
No Refunds for Completed Sessions: We do not offer refunds for sessions that have already been completed. This policy is in place because our therapists allocate specific times solely for providing services to each client, which involves thorough preparation based on the client’s unique needs and history. As such, the session fee compensates our therapists for their professional commitment and time, irrespective of the client’s subjective perception of the outcome.
Contact us
If you have any questions about our Refunds and Cancellation Policy, please contact us:
- By email: info@livfree.in